Returns & Exchanges

Due to the perishable nature of our sweets, Dylan's Candy Bar cannot accept returns on food items; however, we are committed to your satisfaction and will replace any damaged or incorrect orders immediately.

Return Process

• 1.
  Contact Sweet Support

  Email our customer service team within 5 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged candy, packaging, or the incorrect items received to help our team process your claim.

• 3.
  Receive Resolution

  Our team will review your request and issue a store credit or authorize a complimentary replacement shipment for the affected items.

• 4.
  Non-Perishable Returns

  For apparel and lifestyle accessories, ensure items are in original condition and mail them back to our warehouse using the provided return label.